Return policy

HOW TO MAKE A RETURN ?

 

Return with a carrier or our delivery team:

-You have 15 days following receipt of your order to return your items (EXCEPT FINAL SALES).
-The merchandise must be returned in its original condition and packaging.
-You must first contact us by email at exotikmobilier.entrepot@gmail.com so that we can give you the steps to follow.
-Once your return has been received, your refund will be made to the payment method you used when making your purchase, within 10 working days.
-Return costs are the responsibility of the customer unless the product received is damaged in which case you must notify us within 48 hours of receipt of your items. If you fail to contact us within this period and wish to make a return according to the return policy in force, we will then be obliged to charge you the delivery costs.  

Return to store:

-Return in store is free, you have 15 days following receipt of your order to return your items (EXCEPT FINAL SALES).

Please do not return your items without notifying us first, in which case we unfortunately cannot process your return and a 20% restocking fee will apply.

Exchange:

-We only replace items if they are defective or damaged.

Final sale:

-Please note that clearance items are final sales and are not exchangeable or refundable.

For any questions do not hesitate to contact us by email at exotikmobilier.entrepot@gmail.com