Frequently asked questions

Answers to the questions we hear most often, in store and online. Can't find yours? Our team is here to help.

Another question? Call us at 514-546-2145, write to us in the chat at the bottom right of the screen, or visit our warehouse at 8785 Park Avenue in Montreal.

Orders and timing

Is your furniture in stock?

Yes. The vast majority of our furniture is in stock at our Montreal warehouse, unless otherwise indicated on the product page. Because we import directly from India, Indonesia and Thailand, you are not waiting on a factory order.

How long does it take to prepare my order?

Your order is usually ready in 3 to 7 business days, depending on the piece, and often sooner for decor and items that need no preparation. A table that needs to be mounted on its legs or finished may take a little longer. Delivery time is then added. We keep you informed every step of the way.

Can I see the furniture before buying?

Of course. Our warehouse store is open to the public: come see, touch and measure the pieces before you choose. Monday to Friday 9 a.m. to 5 p.m., Saturday 10 a.m. to 5 p.m. and Sunday 12 p.m. to 5 p.m.

I'm ordering a live edge table: do I get to see my top?

Yes. After your order, we send you photos of the available tops and you choose yours. You can also come and pick it at the warehouse. All the details are in our guide Live edge table: how to choose your top.

Can I cancel my order?

Yes, within 72 hours of your purchase, as long as preparation has not started. Some conditions apply, especially for special or custom orders: see our return policy.

Delivery and pickup

Is delivery free?

Yes, in Greater Montreal, on any purchase of $799 or more before taxes (curbside delivery). You can also pick up your order for free at our Montreal warehouse or at one of our pickup points.

How much does delivery cost?

Home delivery starts at $69 curbside. The rate is calculated automatically in your cart, based on distance and the type of delivery. The full rate chart is on the Delivery and pickup page.

What is the difference between curbside and white glove delivery?

With curbside delivery, the furniture is dropped off on the street and you carry it inside. With white glove service, our team carries the furniture in, sets it up in the room of your choice and takes the packaging away.

Do you deliver outside Montreal?

Yes. Our team delivers large furniture within about 280 km of Montreal. Farther away, you can pick up your order for free at one of our 11 pickup points in Quebec, Ontario and New Brunswick. Small items ship anywhere in Canada.

How do I know if my furniture will fit?

Measure the path from the street to the room: front door, hallways, stairs, elevator. Our guide Will it fit? explains what to check. Not sure? Send us your measurements and a photo, and we'll check with you.

Our woods and care

Where does your furniture come from?

We import it directly from India, Indonesia and Thailand, with no middleman. Our wood guide presents each wood and its origin.

My furniture has a small crack: is it a defect?

No. Solid wood reacts to humidity: small cracks can appear, especially in winter when heating dries the air. This is the sign of real wood, not a defect, and it does not weaken the furniture. Keep the room's humidity between 35 and 50%.

Will the piece I receive look exactly like the photo?

The model, yes, but every piece is different: grain, colour and knots vary from one piece to another, even within the same model. For a piece with a strong character, ask us for photos before delivery.

How do I care for my furniture?

It depends on the finish. On a varnished finish, a soft, slightly damp cloth is all you need, with no oil or wax. An oiled finish is fed with oil once or twice a year. All our tips are on the Furniture care page.

Do you do repairs?

Yes. Our after-sales service handles repairs and woodworking at our warehouse. Send us a photo and we'll tell you what we can do.

Payment and returns

Can I pay in instalments?

Yes, right on our website: instalment payment options are offered to you at checkout.

Can I return a piece of furniture?

Yes, within 10 days of delivery, if the item is in its original condition, unused, unassembled and in its complete packaging. Contact us first to get a return authorization. Return costs are your responsibility, unless the item is damaged or defective.

Which items are final sale?

One-of-a-kind pieces such as live edge tables, slabs and suar wood pieces, special or custom orders, clearance items and items already assembled or installed. They are identified on the product page or the invoice. A question before you buy? We're happy to advise you.

My furniture arrived damaged: what should I do?

Take photos of the furniture and the packaging, then let us know no later than 5 business days after delivery. Once checked, we offer a repair, a replacement part, an exchange or a refund. In that case, the return is at our expense.

The price dropped after my purchase: can I get the difference?

Yes, if the price drops within 7 days of your purchase, we offer you the difference as store credit. This does not apply to clearance items, final promotions or special orders.

All the details are on our Delivery and pickup and Return policy pages.