Shipping policy

PART 1 — OUR COMMITMENT TO YOU

At Exotik Mobilier, we want your order to arrive at your home in the best condition and at the best possible price. That’s why we offer free delivery in Greater Montreal, several free pickup points in Quebec, Ontario, and New Brunswick, and two delivery options tailored to your needs.

Our delivery commitment	What this means for you
✔ Free delivery in Greater Montreal	Any purchase of $799 or more, no hidden fees
✔ 11 free pickup points	In Quebec, Ontario, and New Brunswick
✔ Available and shipped quickly	Unless otherwise indicated on the product page
✔ Fast preparation	Usually 3 to 7 business days, depending on the piece
✔ Delivery rates starting at $69	Curbside delivery, up to 280 km from Montreal
✔ White glove service available	Handling, installation, and packaging removal included
✔ Proactive communication	We keep you informed every step of the way, no surprise fees
ⓘ Please note	Certain conditions apply — see the full policy below

Want to learn more? See our full policy below.

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PART 2 — FULL POLICY

1. Free delivery and pickup

Enjoy free delivery in the Greater Montreal area with any purchase of $799 or more (before taxes), or pick up your order for free at one of our pickup points, including our Montreal warehouse.

2. Free pickup points

Quebec

• Montreal (Exotik warehouse)
• Lévis
• Chicoutimi
• Baie-Comeau
• Sept-Îles
• Rouyn-Noranda

Ontario

• Glenburnie (Kingston)
• Ottawa
• Toronto (Mississauga)
• London

New Brunswick

• Moncton

Full addresses, opening hours, and terminal contact details are provided when your order is confirmed.

3. Delivery areas

We deliver small items throughout Quebec and Canada via Purolator, UPS, and Canada Post.

For larger pieces, our delivery team operates within a radius of about 280 km from our Montreal warehouse.

Live farther away? Use one of our 11 free pickup points in Quebec, Ontario, and New Brunswick (see section 2). For direct home delivery outside the zone, contact us for a personalized quote.

4. Delivery rates

Our delivery rates vary with distance and the type of service chosen. Home delivery starts at $69 (curbside). The applicable rate is calculated automatically in your cart when you order online.

See the full rate chart ▾

5. Availability and preparation times

The vast majority of our furniture is in stock at our Montreal warehouse and ready to ship — unless otherwise indicated on the product page.

This makes a real difference: most furniture stores work on order, with lead times of 8 to 16 weeks between purchase and delivery. At Exotik Mobilier, your order is prepared at our warehouse, usually within 3 to 7 business days, often sooner for decor and items that need no preparation. A table that needs to be mounted on its legs or finished may take a little longer. Delivery time is then added.

6. Types of delivery

White glove
Full service including transport, specialized handling, indoor placement, assembly, and packaging removal. Our team places the furniture in the room of your choice.

Standard — curbside
Drop-off at the curb only. Installation is not included, and the customer is responsible for carrying the goods into their home. Delivery to any other location (entrance, garage, doorstep) must be noted on the invoice and agreed upon in advance.

7. Photos upon receipt

We strongly encourage you to take photos of the packaging before and after opening, as well as of the items received. These photos are essential for processing any claim, especially when delivery is made by a third-party carrier.

We also recommend inspecting the goods at delivery, in the presence of the delivery team when possible, and noting any reservations on the delivery slip before signing it.

8. Getting ready for your delivery

To ensure a fast and safe delivery, we ask customers to make sure the following conditions are met:

Clear space — The delivery area and access path must be completely clear at the time of delivery.

Winter — Entrances, stairs, and access points must be cleared of snow and ice and safe for our team.

Accessibility — The location must be easily accessible to our vehicles, with no traffic restrictions. For white glove service, the customer must make sure doors, hallways, stairs, and elevators allow the furniture to pass.

Complete address — Civic number, postal code, floor, access code, and a reachable phone number must be provided when ordering.

It is the customer's responsibility to check the furniture dimensions before ordering. Furniture that does not fit in the intended space is not considered a defect. Our team is available to help you with these checks before purchase.

9. Transparent pricing — no surprise fees

Our principle is simple: no fee will ever be charged without your prior approval, whether you buy online, in store, or by phone.

The rate shown in your cart or on your invoice is the rate you pay.

In very rare cases (exceptional handling, a very heavy piece requiring a third person), our team may contact you to confirm your delivery details. A small additional fee may then be required. You can approve it, choose a free pickup point, or cancel your order at no charge. Please note this happens very rarely.

10. Refused delivery

Our team always does its best to reach you before and during delivery to avoid any inconvenience. If something unexpected happens (wrong address, difficult access, no one home), we will contact you to find the best solution together.

However, when delivery cannot be completed despite our efforts, fees may apply to cover the costs incurred: empty trip, extended waiting, or a second attempt.

If delivery is refused without a valid reason or the package is returned to our warehouse, round-trip transport costs and a restocking fee of 15%, up to $100, will be deducted from the refund.

11. Contact us

Our team is available to answer your questions and advise you before your purchase — checking dimensions, choosing a delivery option, or any other request.

Exotik Mobilier reserves the right to modify this policy at any time. The applicable policy is the one in effect at the time of purchase. Policy effective since June 2026.